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Customer Service

If you would like to maintain the quality of your jewelry, please follow the following instructions:

DO NOT expose your jewelry to water or other liquids. To clean your jewelry, polish with a soft, dry cloth. DO NOT use water-based or other wet cleaning solutions. All jewelry should be treated with the utmost care – do not throw or drop your piece on hard surfaces (no matter how angry you are!) Store your jewelry with care.

Orders

AbenaNYC.com jewelry is made-to-order. Orders can take up to two weeks depending on available parts and the level of labor intensity for the purchased items.

Shipping

We offer FREE USPS Flat Rate shipping as an option for Domestic orders.  All International orders, standard USPS shipping fees apply.  

For overnight 2-3 day or any expedited shipping, please contact customer service with your order.

International Shipping

We are able to ship internationally via USPS. Customer is responsible for duties on orders over $200. 


All shipping, handling and expediting charges are non-refundable. We reserve the right to refuse a return and items must be returned in the condition received. Any returned items that are damaged, altered, or show signs of wear will not be accepted for return and will be returned to the customer. AbenaNYC is not responsible for any loss or damage incurred on return shipments. ALL SAMPLE SALES, OTHER SALE, AND CUSTOM ITEMS ARE FINAL SALE.

Return Policy

AbenaNYC.com will accept items for store credit only within 14 days of purchase. Item must be returned in new and resalable condition. Sale items are non-refundable. Exchanges will be subject to shipping charges. Once your return is processed, you will receive a AbenaNYC.com credit via email. Please note that we cannot refund shipping charges on returned items. Exchanges must be for another item of equal or greater value.

Repair Policy

AbenaNYC.com will repair any jewelry design purchased through AbenaNYC.com without a fee within one yer of purchase.* Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please contact customer service.

Over 1 year is subject to repair fee. Fee is contingent upon material availability and nature of repair. Due to the nature of our products, we may not be able to order certain components needed to repair older items.

Security

Every credit card transaction placed with AbenaNYC.com is encrypted and 100% secure. No personal information is ever shared outside of AbenaNYC.com. Your email address, shipping address, and other data are confidential.

Legal

We agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement, which we may modify at any time. You (hereafter "Customer") agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. By using this website, Customer agrees that Customer will not attempt to undermine the integrity of this website. Customer agrees that the use of the service is entirely at your own risk. Services are provided 'as is,' without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through the service. Specifically, we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services; and 2) any warranties of title or warranties of merchantability or fitness for a particular purpose. This disclaimer of liability applies to any damages or injury caused by an failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. Customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third-parties and that the risk of injury from the foregoing rests entirely with Customer. Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on the service. Customer's use of this site constitutes agreement to the above terms. All rights and interest in trademarks appearing on this website and related services are the sole possession of AbenaNYC.